Child Safety Standards

Every account holder is required to provide a date of birth during signup. PopIn also complies with the Australian Online Safety Amendment (Social Media Minimum Age) Act 2024 and applies an age verification gate before users can access social features (posts, comments, reactions, events, messages, stories).

If we learn that we have collected personal information from a child under 13, we will delete that information immediately. To request removal, contact safety@popin.events.

The following content and conduct is strictly prohibited on PopIn:

• Any material that sexually exploits or abuses children, including imagery, text, audio, or video
• Solicitation, grooming, or any contact with minors for sexual purposes
• Sharing identifying information about minors for the purpose of contact or exploitation
• Linking to external sites that contain CSAM
• Any conduct that would constitute an offence under the laws of Australia, the United States, or other jurisdictions where PopIn operates

Violations result in immediate account termination, removal of the offending content, retention of relevant material for evidentiary purposes, and reporting to the appropriate authorities.

PopIn applies the following measures to prevent child sexual abuse and exploitation on the platform:

Age verification

All account holders must provide a date of birth during signup. Accounts that fail age verification cannot access social features. The age verification gate is enforced server-side on every action that creates social content.

Content moderation

All user-generated content (posts, comments, messages, event descriptions, profile fields, photos, videos, stories) is subject to moderation. We use an AI-assisted triage system to prioritise reports for human review, and an admin team reviews flagged content and takes action on policy violations.

Reporting tools

Every user can report any content or other user from within the app. Reports are routed to the moderation queue. Users can also block other users to prevent contact and visibility entirely.

Privacy by default

The PopIn feed surfaces content only from mutual friends. There is no public discovery feed. Profile visibility, date-of-birth visibility, and friend-only event settings let users restrict who can see their content.

No public discovery of minors

PopIn does not surface minor accounts in search results or suggested-friends lists to adults outside the user's existing social graph.

If you encounter content or conduct on PopIn that you believe constitutes child sexual abuse, exploitation, or grooming, report it as soon as possible. You can use any of the following channels:

In-app report

Long-press any post, comment, message, or profile and tap Report. Choose the category that best fits. The report goes to our moderation queue immediately.

Email

Send details to safety@popin.events. Include screenshots, usernames, and timestamps where possible. Do not attach any CSAM itself; describe what you saw, when, and where.

Block plus report

You can also block the user from their profile or your settings to prevent further contact while the report is reviewed.

Direct to authorities

For urgent matters or when criminal conduct is involved, contact a national authority directly:

• Australia: Report to the eSafety Commissioner at esafety.gov.au/report
• United States: Report to the National Center for Missing & Exploited Children (NCMEC) CyberTipline at report.cybertip.org
• Other countries: INHOPE maintains a global directory of national hotlines at inhope.org
• Emergency: If a child is in immediate danger, contact your local police

PopIn cooperates with law enforcement and child safety authorities to investigate and address CSAE on the platform.

Mandatory reporting

When we identify confirmed CSAM on PopIn, we report it to the appropriate authorities, including:

• The National Center for Missing & Exploited Children (NCMEC) in the United States
• The Australian eSafety Commissioner
• Local law enforcement when required by applicable law

Lawful requests for information

We respond to lawful requests for information from law enforcement and government authorities in accordance with applicable law. We require valid legal process (such as a warrant, court order, or subpoena) before disclosing user information beyond what is required by mandatory reporting obligations.

Evidence preservation

Where we identify content or accounts that may be subject to a CSAE investigation, we preserve relevant material in accordance with our legal obligations.

For all matters relating to child safety, CSAE prevention, and our compliance with these standards, contact:

Email: safety@popin.events

The designated contact is available to respond to questions from users, researchers, regulators, and law enforcement about PopIn's CSAE prevention practices.

We review these standards at least annually and update them when our practices change, when new legal requirements take effect, or when we identify opportunities to improve. The Last updated date at the top of this page reflects the most recent change.

Material changes will be communicated through in-app notifications and via the popin.events blog.