Most sign-in problems come down to one of three things. Run through these before you contact support, you'll usually be back in within a minute.
Didn't get the verification email or SMS
Check spam and promotions folders
Emails come from noreply@popin.events. Mail clients sometimes flag transactional senders as promotional on first sight.
Confirm the address you typed
Even a stray space matters. Restart sign-up with a corrected address if needed - nothing's locked to your first attempt until you verify.
Tap Resend code
There's a 60-second cooldown between sends. If you're using SMS, check the country picker next to the number field is set to the right country.
Password not working
Tap Forgot password on the login screen
Enter your email - you'll get a reset link within a minute.
Pick a new password
At least 8 characters; no other rules. Open the link from the reset email on the same device you'll sign in from.
"Account not found"
You may have signed up with a different email, or with Google or Apple. Try your other email, or the social button you used. Still stuck? Contact support with the details.
Locked out from too many attempts
After 10 failed sign-in attempts in 15 minutes, PopIn temporarily locks the account to deter brute-force attacks. The lock auto-expires after 15 minutes. Use that time to reset your password if you're not sure what it is.
Asked to confirm you're a person
Sometimes PopIn runs a quick Cloudflare check before a password sign-in goes through. Usually you won't notice it; if a box appears, tick it. If it keeps failing, refresh the page, or try a different browser or connection.
"Signing in from this network is paused"
PopIn pauses sign-ins from a network that's been trying passwords on lots of accounts. If you share that network (a cafe, an office, some mobile carriers), you get caught too. Switch connection, say mobile data instead of wifi, and try again. The pause lifts on its own; if it keeps happening, contact support.
If 2FA is in the way
If you've enabled two-factor authentication and lost access to your authenticator app (new phone, etc.), use one of your backup codes on the sign-in challenge page. Each code works once.
If you're out of backup codes and don't have your authenticator, contact support. We can verify your identity another way and reset 2FA; it takes a little time on purpose.
Google sign-in issues
If the Google button isn't working, the most common cause is your Google account's session having expired. Open Google in another tab, confirm you're signed in there, then come back and try again. If you signed up with Google and want to add a password too, sign in via Google first then go to Settings → Security → Add a password.
Still stuck? Contact support with the email you used to sign up.