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HelpNotificationsChanging notification preferences

Changing notification preferences

Pick which notifications reach you, and on which channel.

PopIn's notifications work on two layers: tiers (how urgent something is) and channels (push, email, SMS). Manage both in Settings → Notifications.

The four tiers

TierWhat it coversDefault channelsBypasses quiet hours?
Tier 1 - CriticalEvent invites, updates, cancellations, host broadcasts, reminders, security alertsPush + Email + SMSYes
Tier 2 - HighFriend requests, RSVPs to your events, mentions, comments, replies, invites you haven't answered, guests who joined PopIn, the occasional "haven't seen you in a while"Push + EmailNo
Tier 3 - StandardReactions, new followers, new messages, posts from people you follow, posts and events from pro pages you follow, weekend plans, "run it back?" promptsPush onlyNo
Tier 4 - Low priorityBatched summariesEmail onlyNo
Note

You can't fully silence Tier 1, at least one channel must stay on. We're not letting you turn off "your event was cancelled" by accident.

The three channels

ChannelWhere it shows upCost to you
PushBrowser + installed app notificationsFree
EmailYour inboxFree
SMSText messageCarrier fees may apply on your end
Tip

If you're frequently overseas, lean on push + email and drop SMS. International SMS can be slower and less reliable.

Common tweaks

1

Quiet hours

Hold the interrupting alerts (push and SMS) overnight, everything except Tier 1. Default is 22:00 to 08:00 in your timezone. See Setting quiet hours.

2

Master mute

At the top of Settings → Notifications. Silences everything except critical alerts. Good for holidays or focus weeks.

3

Updates from PopIn

Controls for platform announcements: show them in your feed, notify you when one drops, and per-channel switches for push, email, and SMS. Mix and match however you like. See Updates from PopIn.

4

Per-type controls

Each channel for each tier has its own toggle, so you can (say) turn Tier 3 push off while keeping the rest. Turning a tier's channel off turns it off for every type in that tier.

5

Nudges & suggestions

A handful of nudges built around what your friends are actually doing, never generic "come back" spam:

  • Weekend plans: on Thursday evening, your friends' events this weekend that you haven't RSVP'd to. Only when there's something on.
  • Still deciding? An invite you haven't answered, once, when the event is a few days away.
  • Your guest joined: someone you invited to an event by email just made a PopIn account.
  • Run it back? A few weeks after you host something people turned up to, in case you want to do it again. At most once a month.
  • Haven't seen you in a while: after two weeks away, with the most useful reason to come back (invites waiting, friend requests, your friends' events). At most once a month, and we stop after three you don't open.

Turn them all off with the Nudges & suggestions switch in Settings → Notifications, or tap the menu on any of them in your notifications list.

Screenshot: the Tier × Channel grid in Settings → Notifications

Where notifications appear in-app

Even with push/email/SMS off for a type, PopIn still records the notification in your notifications list. Quiet hours and channel-offs only affect the alerts that interrupt you; nothing is discarded.

Related articles

  • Setting quiet hours
    Pause non-critical notifications overnight.
  • Updates from PopIn
    Where PopIn's announcements show up, and how to catch up on them.
  • Channel routing per tier
    Pick which notifications go to push, email, or SMS.
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